Can I customise my own nanoblock design?
We do provide specialised customisation services for nanoblock products. Please email us at firstname.lastname@example.org for more information about the customisation of nanoblock products.
How long is the lead time for customisation of nanoblock Products?
How much will it cost to customise a nanoblock Product?
We will only be able to advise on the estimation of cost after knowing the design and the order quantity.
What are included in the customisation of nanoblock Products?
At nanoblock Singapore, our team of experienced graphic designers will ensure that everything from the printed instruction sheet to the final artwork on the cover of the blister pack/box are well taken care of. We will also be able to design the packaging to showcase your company logo and/or to include a sticker of your logo with every product.
Do you guaranteed the authenticity of the nanoblock products?
Yes. All nanoblock products listed and sold on www.nanoblock.com.sg are guaranteed authentic. It is a criminal offence to sell counterfeit products in Singapore under section 49 of the Trade Marks Act.
Do you ship internationally?
Estimation of Shipping Charges
As SingPost will be charging a base charge for all international shipping, it will be more worthwhile and cheaper to purchase in bigger quantity to enjoy economic of scale.
For example, both the worldwide shipping charges for 1 packet and 3 packets of Pokemon are S$6.00. As such, it will be cheaper to buy in multiples of 3 packets instead of single packet.
Alternatively, please email us at email@example.com and inform us on the intended country of shipping and the nanoblock products to get a rough estimation of the shipping charges.
Will there be a tracking number for international shipping?
There will be a tracking number provided for all international shipping and your order can be tracked via SingPost.
What if the product runs out of stock?
In the rare event where the item you ordered runs out of stock, we will contact you via email as soon as possible. You may opt for a cash refund, replacement item or a 100% refund in shopping credits with nanoblock Singapore.
Would it be possible for me to reserve an item?
In order to be fair to every customers, we will not be accepting reservations for any products expect for pre-order items.
Why has my order been cancelled by nanoblock Singapore?
nanoblock Singapore reserve the rights to cancel any order due the unavailability of stocks and/or incorrect pricing of a particular product. Please contact us at firstname.lastname@example.org if your order has been cancelled and we will assist you in any way we can.
How are the prices of retired nanoblock products determined?
Our trained experts valuate every retired nanoblock product meticulously. Proper research, such as comparing the scarcity and demand is conducted to determine the most accurate ‘market value’ of the item. Normally, it will always be more worthwhile to redeem for the retired products using nanoPoints than outright purchase as it is one of our ways of thanking our customers.
What if my items ordered online arrives damaged ?
Why is there a differences in box/bricks colour?
Please kindly email us at email@example.com for other enquiries.